The Avianca Airlines name change policy does not allow passengers to change the name on an issued ticket to transfer it to another person. However, the airline allows eligible name corrections once before travel, provided you submit the request at least 72 hours before the scheduled departure. Passengers can request corrections to inaccurate booking information through Avianca’s official customer support channels.
Travelers must provide their reservation code, correct passenger information, and a valid travel document. Avianca also has separate procedures for correcting tickets purchased with LifeMiles. Understanding these rules helps passengers resolve name errors before departure. So, read on.
What is Avianca Airlines Name Change Policy?
The Avianca Airlines name change distinguishes between correcting an existing passenger’s name and transferring a reservation to another traveler. Although passenger replacement is prohibited, eligible corrections can be requested under the following conditions:
- Name corrections: Passengers can request corrections to inaccurate names on existing reservations.
- One-time correction: Avianca permits one eligible name correction before the journey.
- 72-hour deadline: Requests must be submitted at least 72 hours before the scheduled departure.
- Travel document verification: The airline requires a valid travel document to verify the correct passenger information.
- Legal name updates: Certain legally supported changes can be requested, with specific procedures confirmed for eligible LifeMiles tickets.
- Passenger replacement: You may not change the ticket to another person’s name.
What Documents Are Needed to Change Name on an Avianca Ticket?
Passengers requesting an Avianca Airline name change must provide accurate reservation details and documents that verify their identity. The requirements may vary depending on the type of change. Have a look at these details.
- Booking reference: A valid reservation code is required to identify the ticket.
- Travel document: A passport or other accepted travel document must be provided.
- Correct passenger name: The name requested for the correction should match the travel document.
- Legal name change documents: A marriage certificate, court order, or legal name change decree may be required for applicable legal changes.
- LifeMiles booking details: Passengers traveling on award tickets should have their reservation and relevant LifeMiles information available.
Note: Avianca specifically requires supporting legal documentation for qualifying legal name corrections on LifeMiles tickets.
How to Change Name on Avianca Airlines?
Passengers can request Avianca Airlines name change help through Vianca, the airline’s virtual assistant on WhatsApp. The airline provides a specific procedure for submitting these requests.
- Visit Avianca’s official website and access the Vianca virtual assistant.
- Start the conversation: Type Hello to begin communicating with the assistant.
- Verify the account: Identify the passenger using a LifeMiles number or email address.
- Select the booking option: Choose I do have a ticket.
- Open the relevant category: Select Changes due to force majeure.
- Choose the next option: Select I don’t have a code, as directed by the airline’s support instructions.
- Request name correction: Select Name correction and follow the instructions.
- Provide documentation: Keep the booking code, correct passenger information, and travel documents available.
- Complete the request: The virtual assistant connects the passenger with an Avianca agent to finalize the Avianca Airlines name change.
What Is Avianca Airlines Name Change Fee?
The Avianca Airlines name change fee depends on the request and ticket type. The airline does not publish a universal fixed charge for correcting names on standard reservations. However, it explicitly confirms that eligible name corrections on tickets issued using Lifemiles are free.
- Regular ticket corrections: Avianca does not specify a standard public fee for every eligible name correction. Passengers should confirm any applicable charges with the airline.
- Lifemiles award tickets: Qualifying name corrections are free of charge.
- Legal name corrections: Eligible Lifemiles bookings can receive free corrections when the required conditions and documentation are satisfied.
- Travel agency bookings: Passengers must contact the issuing agency to confirm the correction procedure and Avianca name change fee.
- Passenger replacement: Transferring a ticket to another person is prohibited, even if you are willing to pay a fee.
Also Read: Alaska Airlines Name Change Policy
What is Avianca Airlines Name Correction Policy?
The Avianca name correction procedure lets passengers request eligible name corrections without transferring the reservation to someone else. Corrections must be requested once and at least 72 hours before departure.
What Name Corrections Are Allowed on Avianca Tickets?
Under Avianca name correction policy, the following correction categories apply, particularly for LifeMiles award tickets.
- Minor spelling errors: Corrections involving up to three characters in the passenger’s first or last name can be requested through the Contact Center for eligible Avianca-operated LifeMiles flights.
- Corrections exceeding three characters: More extensive corrections on eligible Avianca-operated LifeMiles tickets require an online request.
- Duplicate name information: Repeated or duplicated passenger-name details can be submitted for correction.
- Legal name changes: Changes resulting from marriage, divorce, or another legally documented event may be requested under Avianca Airlines name correction policy.
- Other name errors: Passengers with standard paid tickets can contact Avianca to determine whether the requested correction is eligible.
Can Passengers Correct Names on Avianca LifeMiles Tickets?
Yes. Avianca allows eligible name corrections on LifeMiles award tickets, subject to the one-time correction limit and 72-hour deadline.
Corrections of Up to Three Characters
For Avianca-operated flights booked using Lifemiles, passengers needing to correct up to three characters in their first or last name should contact Avianca’s Contact Center.
Corrections Exceeding Three Characters
For eligible Avianca-operated Lifemiles flights, passengers should submit an online request when the correction involves:
- More than three characters in the first or last name.
- Removing duplicate passenger-name information.
- Updating a name for legal reasons.
The request must include the booking code, correct passenger information, and travel document. Legal changes also require official supporting evidence.
What Is the Process for Correcting a Name on an Avianca Ticket?
The Avianca Airlines name correction process requires passengers to verify the incorrect information, prepare supporting documents, and contact the appropriate support channel.
- Check the Passenger Name: Compare the name on the booking confirmation with the passport or accepted travel document.
- Identify the Type of Correction: Determine whether the request involves a minor typing error, a more extensive correction, duplicate information, or a legal name change.
- Check the Departure Date: Ensure the request is submitted at least 72 hours before the scheduled departure. Avianca generally allows only one name correction.
- Prepare the Required Documents: Keep the reservation code, valid travel document, and correct passenger information available. Legal name changes may require additional official documentation.
- Contact Avianca Customer Support: Access the Vianca virtual assistant through the airline’s official website and select the name correction option.
- Submit the Correction Request: Provide the correct name and attach the requested identification documents. Follow the airline representative’s instructions.
- Confirm Any Applicable Charges: Ask whether the correction qualifies for free processing or whether any charges apply to the reservation.
- Review the Updated Ticket: Once the request has been processed, verify that the passenger information matches the travel document.
What Are the Fees for Correcting a Name on Avianca Airlines?
The Avianca name correction fee is not listed as a single fixed amount for all tickets. The applicable conditions depend on whether you purchased the reservation normally, redeemed it using LifeMiles, or booked it through a travel agency.
| Name correction type | Official fee information |
| Minor spelling correction on a paid ticket | No universal published fee |
| More extensive correction on a paid ticket | Confirm with Avianca |
| Eligible correction on a LifeMiles ticket | Free |
| Eligible legal correction on a LifeMiles ticket | Free |
| Transfer to another passenger | Not permitted |
Conclusion
The Avianca Airlines name change policy allows eligible passenger-name corrections but does not permit ticket transfers to another person. Travelers can generally request one correction at least 72 hours before their scheduled departure by contacting the airline through its official support channels. Be sure to check the Avianca Airlines name change status before departure.
Frequently Asked Questions
Avianca permits eligible name corrections but does not allow passengers to transfer tickets to another person.
Passengers can request a name correction through Vianca, the airline’s WhatsApp virtual assistant.
To request Avianca Airlines name change help, submit a misspelled name for correction through Avianca’s official support channels up to 72 hours before the journey.
Passengers generally need their reservation code and a valid travel document. Legal name corrections may additionally require a marriage certificate, court order, etc.
Avianca does not allow a full name change to replace the original passenger. However, Avianca may consider eligible legal name corrections if the same traveler’s identity can be verified.
Avianca does not publish a fixed name correction fee for every paid ticket. Eligible corrections on LifeMiles award tickets are free of charge.
You can request an Avianca Airlines change of last name under the applicable correction procedure. Avianca specifically recognizes legal name corrections for eligible Lifemiles tickets and requires official supporting documentation.
Yes. Avianca confirms that name corrections meeting the conditions for tickets issued using Lifemiles are free of charge.